Restaurants get creative to pad the bottom line
Mikuni Japanese Restaurant and Sushi Bar felt the recession in April 2008 when catering sales began to slide. When the financial pinch hit the chain’s eight restaurants in the second and third quarters of 2009, its management team refocused marketing efforts.
Mikuni, which has six locations in the Sacramento region, one in Truckee and one in Denver, set its focus on the 30,000 members of its Mikuni Koki Club by expanding the program to benefit its most devoted 5 percent of customers — about 500 families — who are regular, longtime patrons and “contribute to our bottom line,” says Jeanne Mabry, vice president of marketing.